Family owned. Same face on the quote as on the tools. Twelve years and 1,200+ installs across Pakenham, Berwick, Cranbourne & Officer.
Tell us what you need, we’ll quote it straight. Rebates applied, GST included, no chasing.
Licensed gasfitter · ARC AU34567 · VEU-accredited provider · ABN 12 345 678 910.
“Took the old gas Rinnai out, dropped in a Reclaim heat pump, sorted the VEU rebate so I paid less than $400 out of pocket. Bloke on the phone is the bloke on the tools, refreshing.”
“Had three quotes for a ducted system. These guys were the only ones who actually crawled into the roof. Middle of the pack on price but installed cleaner than the others would have.”
“Hot water died on a Sunday with three kids in the house. Answered the phone, had a temp loaner running by lunch, new iStore in on Tuesday. That's service.”
“Quote number matched the invoice exactly. No 'we hit unexpected wiring' story at the end. Nice change.”
“Walked me through the Milieu tablet, showed the wife how to use it, showed us the compliance cert. Ten minutes of teaching that other installers just skip.”
“Took the old gas Rinnai out, dropped in a Reclaim heat pump, sorted the VEU rebate so I paid less than $400 out of pocket. Bloke on the phone is the bloke on the tools, refreshing.”
“Had three quotes for a ducted system. These guys were the only ones who actually crawled into the roof. Middle of the pack on price but installed cleaner than the others would have.”
“Hot water died on a Sunday with three kids in the house. Answered the phone, had a temp loaner running by lunch, new iStore in on Tuesday. That's service.”
“Quote number matched the invoice exactly. No 'we hit unexpected wiring' story at the end. Nice change.”
“Walked me through the Milieu tablet, showed the wife how to use it, showed us the compliance cert. Ten minutes of teaching that other installers just skip.”
“Answered the phone myself, quoted the job, showed up to install the job. That trail of trust doesn't exist with most of the bigger mobs anymore.”
“The VEU paperwork looked scary online. They filled it all in, I signed once at the quote and once on the day. Rebate was already in the price. Painless.”
“Full ducted retrofit over two days. When they left the roof cavity was tidier than they found it and the driveway had been swept. Small thing but it matters.”
“A week after install they rang to check the heat pump was running quiet and the app was set up. First tradie who's ever followed up after payment cleared.”
“Bedroom Mitsubishi went in before lunch. Neat pipework, brackets straight, temp checked before they left. Would use again for the lounge.”
“Answered the phone myself, quoted the job, showed up to install the job. That trail of trust doesn't exist with most of the bigger mobs anymore.”
“The VEU paperwork looked scary online. They filled it all in, I signed once at the quote and once on the day. Rebate was already in the price. Painless.”
“Full ducted retrofit over two days. When they left the roof cavity was tidier than they found it and the driveway had been swept. Small thing but it matters.”
“A week after install they rang to check the heat pump was running quiet and the app was set up. First tradie who's ever followed up after payment cleared.”
“Bedroom Mitsubishi went in before lunch. Neat pipework, brackets straight, temp checked before they left. Would use again for the lounge.”
“I was ready to spend on a 22kW ducted system, they measured the house and said 14 would do it. Saved me $4k and it still cools like a dream.”
“Rang three installers. These guys came in $600 cheaper on the same Reclaim heat pump AND handled the rebate. No brainer.”
“Someone else had put in a ducted system that never really cooled the back rooms. They rebalanced the zones, sealed a duct, and now it's night and day.”
“Booked the annual gas heater service. Actual CO test, actual clean, actual report. Not the 10-minute rip-off I was expecting.”
“Told me the old Rinnai had two years left and to hold off replacing it. Didn't try to upsell. That's why I'll call them when the time comes.”
“I was ready to spend on a 22kW ducted system, they measured the house and said 14 would do it. Saved me $4k and it still cools like a dream.”
“Rang three installers. These guys came in $600 cheaper on the same Reclaim heat pump AND handled the rebate. No brainer.”
“Someone else had put in a ducted system that never really cooled the back rooms. They rebalanced the zones, sealed a duct, and now it's night and day.”
“Booked the annual gas heater service. Actual CO test, actual clean, actual report. Not the 10-minute rip-off I was expecting.”
“Told me the old Rinnai had two years left and to hold off replacing it. Didn't try to upsell. That's why I'll call them when the time comes.”
What you see is what you pay. VEU rebate already applied, GST included, compliance certificate and warranty pack emailed within 24 hrs of install.
Price assumes a power point within 50 cm of the current hot water system. New power point quoted separately.
Enquire about the R290 →315 L glass-lined Wi-Fi from $5,340. 400 L stainless steel Wi-Fi $6,745 inc GST.
Enquire about the split →After something different? We install every major brand, tell us what you’re after and we’ll quote it fixed.
From a new split system in the bedroom to a full ducted retrofit and emergency gas leak callouts, same crew, same paperwork, same warranty.
Reclaim, iStore, Thermann. VEU rebate handled. Most homes installed for under $500 out of pocket.
See heat pump options →Bedroom, living, granny flat. Mitsubishi Electric & Kaden, supplied & installed.
Zoned, whole-home cooling. New build or retrofit, design and install.
Install, replace, service. Brivis, Braemar, Rinnai. Carbon monoxide tested.
Annual gas appliance servicing & CO testing. Stay safe, stay covered.
$280 + GSTTank or continuous. Same-day swaps on most common models.
Cafés, offices, gyms. Aircon, hot water and gas, one PM, one invoice.
Gas leak, no hot water, smoking flue. Phones answered after hours.
24 / 7Started in a Pakenham garage in 2014. Same family answering the phone, doing the quote and standing behind the work today.
Direct supply means real stock, real warranties and no margin-stacking middlemen between you and the gear.
We're VEU accredited. Eligibility, certificates, STCs, all handled inside the quote. You sign once and it's done.
Licensed gasfitter + ARC refrigeration handling licence. Every install gets a compliance certificate emailed within 24 hrs.
What we quote on day one is what you pay on install day. Variations only with your written OK first.
Most heat pump and split jobs go in within 5–7 days of accepting the quote. Emergencies same day.
Fill out the quote form or give us a call, tell us what you’re after.
~ 5 minWe send a fixed-price quote back within 12 hours. Straight to your inbox.
within 12 hrsFor bigger jobs (ducted, tricky retrofits) we’ll pop out for a proper look.
when requiredWe’ll walk you through the gear, timing and paperwork before you commit.
before installClean install, old unit gone, and we walk you through operating your new system.
install dayQuick call the following week to make sure everything’s running the way it should.
week afterIf you're south-east of Melbourne and your suburb's on this list, we cover you with no travel surcharge.
Outside this list? Give us a call, we sometimes travel further for bigger jobs and commercial work.
Quick honest answers. Still want a human? Call (03) 5947 8000.
It depends on your existing hot water unit, your home and the new unit going in. Most Pakenham households we install for see between $2,400 and $3,200 off, and we apply it at the quote stage so you don't pay it then claim it back. We'll give you the exact number after a 20-minute site check.
Owner-occupiers and landlords are both eligible under VEU. Renters can ask their landlord to upgrade, we'll talk to them directly if that's easier. Some unit complexes need owners' corporation sign-off; we'll guide you through it.
A like-for-like heat pump swap is usually one day. A new split is half a day. Full ducted retrofit is 2–3 days. We give you a firm window when you accept the quote and we don't leave the job half done.
Heat pumps: Reclaim (CO₂, premium), iStore (best mid-range), Thermann (budget-friendly). Aircon: Mitsubishi Electric and Kaden. Gas: Rinnai, Brivis, Braemar. We've installed enough of each to know which model suits which house, we'll recommend, not upsell.
Yes. Gas leak, no hot water, smoking flue, call the main number any time. After hours goes to a real on-call tradie, not an overseas call centre.
Manufacturer warranty on the unit (typically 6–10 years on the tank). 6 years on our workmanship. Compliance certificate emailed within 24 hours of install, keep it for insurance.
Free, no-obligation, usually back to you within 2 hours during business hours.
