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Pakenham, VIC, servicing within 50 kmOpen Mon–Fri · 8:00 am – 4:00 pmABN 35 607 575 280 · Plumbing Lic. 46828
24/7 emergency gas & hot-water(03) 5947 8000
Call now(03) 5947 8000Get free quote →
VEU-accredited installer · Pakenham & surrounds

Pakenham’s family-run heating, cooling & hot water team.

Twelve years installing heat pumps, split systems, ducted aircon and gas across Pakenham, Berwick, Cranbourne and Officer. Licensed gasfitters, ARC-ticketed refrigeration , VEU-accredited so the rebate’s already in the price we quote you.

  • ✓ Family-owned, based in Pakenham since 2014
  • ✓ Reece trade partner , genuine stock & warranties
  • ✓ Licensed gasfitter + ARC refrigeration ticket
  • ✓ Fixed prices, VEU rebate applied at the quote
Get a fixed quote →Or call (03) 5947 8000
★★★★★
4.9 / 5Google reviews · Pakenham locals
1,200+installs done
12 yrslocal trading

Licensed gasfitter · ARC AU34567 · VEU-accredited provider · ABN 12 345 678 910.

Authorised installer ofTrade partner of Reece
RECLAIMheat pumps
iStoreheat pumps
Thermannhot water
Mitsubishielectric aircon
Kadenaircon
Milieu Labsmart controls
Rinnaigas & hw
Fixed-price installs

Three of our most popular jobs , locked-in prices.

What you see is what you pay. VEU rebate already applied, GST included, compliance certificate and warranty pack emailed within 24 hrs of install.

Best valueAustralian made
Heat pump hot water · All-in-one

Reclaim R290 all-in-one , fully installed

  • Plug-in: tank & compressor in one unit
  • R290 refrigerant , low GWP, efficient in cold
  • Old gas / electric unit removed & disposed
  • VEU rebate applied, compliance cert included
$2,610fully installed, inc GST

Price assumes a power point within 50 cm of the current hot water system. New power point quoted separately.

Enquire about the R290 →
Highest qualityAustralian made
Heat pump hot water · Split

Reclaim CO₂ split heat pump , fully installed

  • Compressor split from tank , quieter, longer life
  • 315 L or 400 L, glass-lined or stainless steel
  • Wi-Fi smart control , schedule off-peak / solar hours
  • 15-year warranty on stainless tank option
from $5,340fully installed, inc GST

315 L glass-lined Wi-Fi from $5,340. 400 L stainless steel Wi-Fi $6,745 inc GST.

Enquire about the split →
High qualityBest product
Ducted aircon

18 kW Mitsubishi Electric ducted system

  • 18 kW inverter head unit , whole-home cooling & heating
  • Milieu Lab zone controller
  • Up to 12 zones with individual control
  • Design, ducting, install, commission & certify
from $11,000fully installed, inc GST
Enquire about the ducted →

After something different? We install every major brand , tell us what you’re after and we’ll quote it fixed.

What we do

Everything gas, hot water & air, under one local team.

From a new split system in the bedroom to a full ducted retrofit and emergency gas leak callouts, same crew, same paperwork, same warranty.

01

Heat pump hot water

Reclaim, iStore, Thermann. VEU rebate handled. Most homes installed for under $500 out of pocket.

See heat pump options →
02

Split systems

Bedroom, living, granny flat. Mitsubishi Electric & Kaden, supplied & installed.

03

Ducted aircon

Zoned, whole-home cooling. New build or retrofit, design and install.

04

Gas & ducted gas heating

Install, replace, service. Brivis, Braemar, Rinnai. Carbon monoxide tested.

05

Service & safety check

Annual gas appliance servicing & CO testing. Stay safe, stay covered.

$280 + GST
06

Hot water, gas & electric

Tank or continuous. Same-day swaps on most common models.

07

Commercial fit-out

Cafés, offices, gyms. Aircon, hot water and gas, one PM, one invoice.

08

Emergency call-outs

Gas leak, no hot water, smoking flue. Phones answered after hours.

24 / 7
Why Pakenham locals call us first

The boring stuff done properly. The friendly stuff done genuinely.

/01

Family-owned, locally run

Started in a Pakenham garage in 2014. Same family answering the phone, doing the quote and standing behind the work today.

/02

Reece trade partner

Direct supply means real stock, real warranties and no margin-stacking middlemen between you and the gear.

/03

Rebate paperwork, sorted

We're VEU accredited. Eligibility, certificates, STCs, all handled inside the quote. You sign once and it's done.

/04

Tickets & licences current

Licensed gasfitter + ARC refrigeration handling licence. Every install gets a compliance certificate emailed within 24 hrs.

/05

Fixed quotes, no surprises

What we quote on day one is what you pay on install day. Variations only with your written OK first.

/06

Same-week install slots

Most heat pump and split jobs go in within 5–7 days of accepting the quote. Emergencies same day.

How it works

Simple, honest, no runaround.

  1. 1

    You get in touch

    Fill out the quote form or give us a call, tell us what you’re after.

    ~ 5 min
  2. 2

    Quote back within 12 hrs

    We send a fixed-price quote back within 12 hours. Straight to your inbox.

    within 12 hrs
  3. 3

    Site visit if needed

    For bigger jobs (ducted, tricky retrofits) we’ll pop out for a proper look.

    when required
  4. 4

    Any questions? Ask away

    We’ll walk you through the gear, timing and paperwork before you commit.

    before install
  5. 5

    We install & show you how

    Clean install, old unit gone, and we walk you through operating your new system.

    install day
  6. 6

    Follow-up next week

    Quick call the following week to make sure everything’s running the way it should.

    week after
What locals say

Reviews from real Pakenham, Berwick & Officer households.

4.9 / 5 on Google · 280+ reviews
★★★★★

Quoted Mon, installed Fri

“Took the old gas Rinnai out, dropped in a Reclaim heat pump, sorted the VEU rebate so I paid less than $400 out of pocket. Bloke on the phone is the bloke on the tools, refreshing.”

JM
Jess M.Pakenham · heat pump install
★★★★★

Actually got up in the roof

“Had three quotes for a ducted system. These guys were the only ones who actually crawled into the roof. Middle of the pack on price but installed cleaner than the others would have.”

DR
Dean R.Officer · ducted retrofit
★★★★★

Emergency sorted Sunday

“Hot water died on a Sunday with three kids in the house. Answered the phone, had a temp loaner running by lunch, new iStore in on Tuesday. That's service.”

SK
Sam K.Berwick · emergency hot water
★★★★★

No surprises on the invoice

“Quote number matched the invoice exactly. No 'we hit unexpected wiring' story at the end. Nice change.”

PS
Priya S.Cranbourne · split install
★★★★★

Explained everything

“Walked me through the Milieu tablet, showed the wife how to use it, showed us the compliance cert. Ten minutes of teaching that other installers just skip.”

MT
Marcus T.Officer · ducted aircon
★★★★★

Quoted Mon, installed Fri

“Took the old gas Rinnai out, dropped in a Reclaim heat pump, sorted the VEU rebate so I paid less than $400 out of pocket. Bloke on the phone is the bloke on the tools, refreshing.”

JM
Jess M.Pakenham · heat pump install
★★★★★

Actually got up in the roof

“Had three quotes for a ducted system. These guys were the only ones who actually crawled into the roof. Middle of the pack on price but installed cleaner than the others would have.”

DR
Dean R.Officer · ducted retrofit
★★★★★

Emergency sorted Sunday

“Hot water died on a Sunday with three kids in the house. Answered the phone, had a temp loaner running by lunch, new iStore in on Tuesday. That's service.”

SK
Sam K.Berwick · emergency hot water
★★★★★

No surprises on the invoice

“Quote number matched the invoice exactly. No 'we hit unexpected wiring' story at the end. Nice change.”

PS
Priya S.Cranbourne · split install
★★★★★

Explained everything

“Walked me through the Milieu tablet, showed the wife how to use it, showed us the compliance cert. Ten minutes of teaching that other installers just skip.”

MT
Marcus T.Officer · ducted aircon
★★★★★

Family business, feels it

“Answered the phone myself, quoted the job, showed up to install the job. That trail of trust doesn't exist with most of the bigger mobs anymore.”

TH
Tom H.Narre Warren · heat pump
★★★★★

Rebate handled, didn't lift a finger

“The VEU paperwork looked scary online. They filled it all in, I signed once at the quote and once on the day. Rebate was already in the price. Painless.”

LM
Lauren M.Pakenham · heat pump swap
★★★★★

Cleaned up like nothing happened

“Full ducted retrofit over two days. When they left the roof cavity was tidier than they found it and the driveway had been swept. Small thing but it matters.”

BR
Bianca R.Berwick · ducted install
★★★★★

Follow-up call was a surprise

“A week after install they rang to check the heat pump was running quiet and the app was set up. First tradie who's ever followed up after payment cleared.”

ND
Nick D.Beaconsfield · heat pump
★★★★★

Split install in half a day

“Bedroom Mitsubishi went in before lunch. Neat pipework, brackets straight, temp checked before they left. Would use again for the lounge.”

AP
Alex P.Cranbourne East · split
★★★★★

Family business, feels it

“Answered the phone myself, quoted the job, showed up to install the job. That trail of trust doesn't exist with most of the bigger mobs anymore.”

TH
Tom H.Narre Warren · heat pump
★★★★★

Rebate handled, didn't lift a finger

“The VEU paperwork looked scary online. They filled it all in, I signed once at the quote and once on the day. Rebate was already in the price. Painless.”

LM
Lauren M.Pakenham · heat pump swap
★★★★★

Cleaned up like nothing happened

“Full ducted retrofit over two days. When they left the roof cavity was tidier than they found it and the driveway had been swept. Small thing but it matters.”

BR
Bianca R.Berwick · ducted install
★★★★★

Follow-up call was a surprise

“A week after install they rang to check the heat pump was running quiet and the app was set up. First tradie who's ever followed up after payment cleared.”

ND
Nick D.Beaconsfield · heat pump
★★★★★

Split install in half a day

“Bedroom Mitsubishi went in before lunch. Neat pipework, brackets straight, temp checked before they left. Would use again for the lounge.”

AP
Alex P.Cranbourne East · split
★★★★★

Talked me OUT of a big spend

“I was ready to spend on a 22kW ducted system, they measured the house and said 14 would do it. Saved me $4k and it still cools like a dream.”

DK
Dave K.Pakenham · ducted aircon
★★★★★

Best price on the Reclaim

“Rang three installers. These guys came in $600 cheaper on the same Reclaim heat pump AND handled the rebate. No brainer.”

CO
Chelsea O.Officer · heat pump
★★★★★

Fixed a botched install

“Someone else had put in a ducted system that never really cooled the back rooms. They rebalanced the zones, sealed a duct, and now it's night and day.”

RP
Ravi P.Berwick · ducted repair
★★★★★

Service visit was thorough

“Booked the annual gas heater service. Actual CO test, actual clean, actual report. Not the 10-minute rip-off I was expecting.”

KW
Karen W.Hallam · gas heater service
★★★★★

Straight-shooters

“Told me the old Rinnai had two years left and to hold off replacing it. Didn't try to upsell. That's why I'll call them when the time comes.”

BS
Ben S.Endeavour Hills · consult
★★★★★

Talked me OUT of a big spend

“I was ready to spend on a 22kW ducted system, they measured the house and said 14 would do it. Saved me $4k and it still cools like a dream.”

DK
Dave K.Pakenham · ducted aircon
★★★★★

Best price on the Reclaim

“Rang three installers. These guys came in $600 cheaper on the same Reclaim heat pump AND handled the rebate. No brainer.”

CO
Chelsea O.Officer · heat pump
★★★★★

Fixed a botched install

“Someone else had put in a ducted system that never really cooled the back rooms. They rebalanced the zones, sealed a duct, and now it's night and day.”

RP
Ravi P.Berwick · ducted repair
★★★★★

Service visit was thorough

“Booked the annual gas heater service. Actual CO test, actual clean, actual report. Not the 10-minute rip-off I was expecting.”

KW
Karen W.Hallam · gas heater service
★★★★★

Straight-shooters

“Told me the old Rinnai had two years left and to hold off replacing it. Didn't try to upsell. That's why I'll call them when the time comes.”

BS
Ben S.Endeavour Hills · consult
Where we work

Based in Pakenham. On-site within 50 km.

If you're south-east of Melbourne and your suburb's on this list, we cover you with no travel surcharge.

PakenhamPakenham UpperOfficerBeaconsfieldBerwickNarre WarrenCranbourneCranbourne EastClydeClyde NorthHampton ParkHallamEndeavour HillsDovetonDandenongKeysboroughLynbrookLyndhurstBunyipGarfieldNar Nar GoonTynongDrouinWarragulCockatooEmeraldGembrookTooradin

Outside this list? Give us a call, we sometimes travel further for bigger jobs and commercial work.

Service radius50 kmMelbourne’s south-east from Pakenham 3810
Questions we get a lot

Heat pumps, rebates & the fine print.

Quick honest answers. Still want a human? Call (03) 5947 8000.

How much is the VEU rebate, really?

It depends on your existing hot water unit, your home and the new unit going in. Most Pakenham households we install for see between $2,400 and $3,200 off, and we apply it at the quote stage so you don't pay it then claim it back. We'll give you the exact number after a 20-minute site check.

Am I eligible if I'm a renter or in a unit?

Owner-occupiers and landlords are both eligible under VEU. Renters can ask their landlord to upgrade, we'll talk to them directly if that's easier. Some unit complexes need owners' corporation sign-off; we'll guide you through it.

How long does an install actually take?

A like-for-like heat pump swap is usually one day. A new split is half a day. Full ducted retrofit is 2–3 days. We give you a firm window when you accept the quote and we don't leave the job half done.

What brands do you install, and why those?

Heat pumps: Reclaim (CO₂, premium), iStore (best mid-range), Thermann (budget-friendly). Aircon: Mitsubishi Electric and Kaden. Gas: Rinnai, Brivis, Braemar. We've installed enough of each to know which model suits which house, we'll recommend, not upsell.

Do you do emergencies on weekends?

Yes. Gas leak, no hot water, smoking flue, call the main number any time. After hours goes to a real on-call tradie, not an overseas call centre.

What's the warranty?

Manufacturer warranty on the unit (typically 6–10 years on the tank). 6 years on our workmanship. Compliance certificate emailed within 24 hours of install, keep it for insurance.

Get a fixed quote with the VEU rebate already applied.

Free, no-obligation, usually back to you within 2 hours during business hours.

Start my free quote →or call (03) 5947 8000
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